Frequently Asked Questions

General Questions

What is PawGuardians Hub?

What cities do you operate in?

What types of pets do you care for?

Do I need to provide food and supplies?

Can I meet the guardian before booking?

What happens in an emergency?

How do I get updates about my pet?

How does booking work?

How do I make a booking?

What is the mandatory introduction stage?

What payment methods do you accept?

How are payments processed?

When is my card charged?

Is there a cancellation fee?

Do you offer discounts for multiple pets?

Are there holiday surcharges?

Can I extend a booking?

What happens if a Guardian cancels?

Who can become a Guardian?

Are Guardians verified?

Can Saudi citizens register?

Can expatriates become Guardians?

Can veterinary professionals register?

What qualifications are required?

How does PawGuardians verify Guardians?

Can every Guardian provide all three services?

What is required to provide boarding?

What happens if a Guardian's documents expire?

Is my home safe during In-Home Stays?

What if my pet gets sick?

Are the host homes inspected?

What if my pet is aggressive?

Are vaccinations required?

How is my data protected?

How are customer complaints handled?

Our support team is here to help you with anything you need. Email us at support@pawguardianshub.com.