Frequently Asked Questions
General Questions
What is PawGuardians Hub?
What cities do you operate in?
What types of pets do you care for?
Do I need to provide food and supplies?
Can I meet the guardian before booking?
What happens in an emergency?
How do I get updates about my pet?
Booking & Pricing
How do I make a booking?
What payment methods do you accept?
Is there a cancellation fee?
Do you offer discounts for multiple pets?
Are there holiday surcharges?
When is my card charged?
Can I extend a booking?
Guardian Information
Who are the guardians?
How are guardians vetted?
Can I choose a specific guardian?
Do guardians administer medication?
Will the guardian have other pets?
How do I become a guardian?
Safety & Trust
Is my home safe during In-Home Stays?
What if my pet gets sick?
Are the host homes inspected?
What if my pet is aggressive?
Are vaccinations required?
How is my data protected?