Cancellation Policy

Last updated: March 2026

1. Owner Cancellations

Cancellations made 48+ hours before the start date: Full refund. Cancellations 24–48 hours before: 50% refund. Cancellations less than 24 hours: No refund. Cancellations during an active booking are handled case-by-case.

2. Guardian Cancellations

If a Guardian cancels before the booking starts, we immediately work to find a replacement. If no replacement is found, you receive a full refund. Guardian cancellations affect their reliability score.

3. No-Show Policy

If a Guardian does not show up for a confirmed booking, the owner receives a full refund. The Guardian's account will be reviewed and may be suspended.

4. Refund Processing

Refunds are processed within 5–7 business days to the original payment method. Processing times may vary by bank.

5. Disputes

If you have a dispute about a booking or cancellation, contact our support team at support@pawguardianshub.com. We aim to resolve all disputes within 48 hours.

6. Force Majeure

In cases of extreme weather, natural disasters, or government-mandated restrictions, bookings may be cancelled with full refund for both parties.